Shipping policy

OneStopProxyShop Shipping Policy

Last Updated: October 3, 2026

At OneStopProxyShop, we understand that getting your order safely and on time is an important part of your shopping experience. Our goal is to process every order efficiently, package products with care, and provide clear delivery information from checkout through arrival.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase from OneStopProxyShop.

1. Order Processing

Orders are typically processed after payment has been successfully authorized and confirmed.

Most orders are prepared for shipment within 1–7 business days, excluding weekends and public holidays.

During periods of high demand, product launches, promotions, holidays, or unexpected operational circumstances, processing may take additional time.

Once your order has been shipped, you will receive a shipping confirmation containing available tracking information.

Please note: Order processing time is separate from the shipping and transit time.

2. Shipping Methods & Delivery Estimates

Available shipping methods and estimated delivery times are displayed at checkout based on your delivery address, order contents, and available carriers.

Estimated transit times generally begin once the package has been handed over to the shipping carrier.

Delivery estimates are provided by the applicable carrier and are not guaranteed. Actual delivery times may vary due to factors outside our control, including weather, carrier disruptions, holidays, customs processing, address issues, or unusually high shipping volumes.

Where multiple shipping options are available, you may select your preferred method during checkout.

3. Shipping Rates

Shipping charges are calculated based on factors such as:

  • Delivery destination

  • Package size and weight

  • Shipping method selected

  • Number and type of products in the order

  • Applicable carrier rates

The applicable shipping cost will be displayed during checkout before you complete your purchase.

From time to time, OneStopProxyShop may offer promotional shipping rates or free-shipping offers. Any applicable terms or minimum purchase requirements will be displayed at the time of the promotion.

4. Order Tracking

When tracking is available, tracking information will be provided through your shipping confirmation.

Please allow some time for tracking information to become active after the carrier receives and scans your package.

Tracking updates are controlled by the shipping carrier. If tracking information appears delayed or does not immediately update, the package may still be in transit.

5. Delivery Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Before submitting your order, please carefully verify:

  • Full name

  • Street address

  • Apartment, suite, or unit number, if applicable

  • City

  • State or region

  • Postal or ZIP code

  • Country

  • Contact information where required

If you notice an address error immediately after placing your order, please contact us as soon as possible.

We will make reasonable efforts to correct an address before the order is shipped, but we cannot guarantee that changes can be made once an order has entered processing or has been transferred to a shipping carrier.

6. Failed or Returned Deliveries

A shipment may be returned to us if the carrier is unable to complete delivery because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or other circumstances attributable to the recipient.

If a package is returned to OneStopProxyShop, we may contact you to determine whether the order should be reshipped.

Additional shipping charges may apply when a package needs to be shipped again due to an incorrect address, failed delivery, or another circumstance caused by the customer.

7. Delayed Shipments

Although we work to process and ship orders promptly, delivery delays can occasionally occur.

Possible causes include:

  • Severe weather

  • Carrier disruptions

  • Holidays and peak shipping periods

  • High shipping volumes

  • Transportation interruptions

  • Customs processing

  • Incorrect or incomplete delivery information

  • Events beyond our reasonable control

If your order is delayed, please first review the tracking information provided by the carrier.

If the tracking information has not changed for an extended period or you believe your package may have encountered an issue, please contact us so we can assist where possible.

8. Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please check:

  1. Your mailbox, entrance, porch, or other designated delivery area.

  2. Nearby areas where the carrier may have left the package.

  3. With household members, neighbors, or building management.

  4. The delivery address shown in your order confirmation.

You may also contact the shipping carrier directly using the tracking information provided.

If you are still unable to locate the package, contact OneStopProxyShop and provide your order number and tracking information. We will review the available information and determine what assistance may be available.

9. Damaged Packages

We take care when preparing orders for shipment. However, packages can occasionally be damaged during transportation.

If your order arrives visibly damaged, please document the condition of the package and its contents as soon as possible.

Where possible, provide:

  • Your order number

  • Photographs of the shipping package

  • Photographs of the damaged product

  • A brief description of the issue

Please contact us promptly so we can review the matter and determine the appropriate resolution in accordance with our Return & Refund Policy.

10. International Shipping

If international shipping is offered for your destination, available shipping options and applicable charges will be presented during checkout.

International shipments may be subject to additional delivery time because of customs clearance, local carrier handling, inspections, or other destination-country requirements.

Customers are responsible for providing accurate international shipping information and complying with applicable import requirements.

11. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are generally the responsibility of the recipient.

OneStopProxyShop does not control the amount, timing, or application of customs duties, taxes, or other government-imposed charges.

Customs authorities may also delay an international shipment for inspection or documentation purposes.

12. Pre-Orders & Backordered Products

If an item is listed as a pre-order, backordered, or otherwise identified with a future availability date, its shipping timeline may differ from standard in-stock products.

The expected availability or shipping timeframe provided on the product page or at checkout should be used as the primary reference.

If an order contains both immediately available products and products that are not yet available, we may ship the available items separately or hold the order until the remaining products become available, depending on the circumstances.

13. Multiple-Item Orders

Orders containing multiple products may occasionally be shipped in separate packages.

This can occur when products are stored, processed, or fulfilled separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

Receiving one package before another does not necessarily mean that an item is missing from your order.

14. Shipping Restrictions

Certain products or destinations may have shipping restrictions imposed by carriers, manufacturers, government authorities, or applicable laws.

If an item cannot be shipped to your selected destination, the restriction may be communicated during checkout or after order review.

We reserve the right to cancel or modify an order when shipment to the requested destination is not permitted or reasonably available.

If an order is cancelled for this reason after payment has been collected, any eligible refund will be processed according to our applicable refund procedures.

15. Shipping Address Changes

If you need to change your shipping address after placing an order, contact us as quickly as possible.

We will attempt to accommodate address-change requests before shipment. However, once an order has been processed or handed to a carrier, we may be unable to modify the destination.

OneStopProxyShop is not responsible for delivery issues resulting from an incorrect address provided by the customer.

16. Order Cancellation Before Shipment

If you need to cancel an order, contact us as soon as possible.

Cancellation requests are not guaranteed because orders may enter processing shortly after purchase.

If cancellation is approved before shipment, the order may be cancelled and any eligible refund will be processed in accordance with our Return & Refund Policy.

Orders that have already shipped generally cannot be cancelled through the shipping process.

17. Delivery Estimates Are Not Guaranteed

Any delivery timeframe provided by OneStopProxyShop or a shipping carrier is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

We are not responsible for delays caused by circumstances beyond our reasonable control, including carrier delays, weather, customs, transportation disruptions, public emergencies, or other unforeseen events.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

18. Shipping & Returns

Shipping-related issues involving damaged, defective, incorrect, or otherwise eligible products may also be subject to our Return & Refund Policy.

Please review that policy for information regarding return eligibility, refunds, exchanges, and applicable conditions.

19. Our Commitment

At OneStopProxyShop, we strive to make every part of your shopping experience straightforward and dependable.

From careful order preparation to shipment tracking and customer support, we are committed to providing clear communication and practical assistance whenever shipping issues arise.

20. Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact us.

OneStopProxyShop
15942 81st St
Howard Beach, NY 11414
United States

Email: Please use the customer support email address provided on our website.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.